Privacy Policy

Who We Are

This store is operated by DMS Ventures, trading as Kazamu, registered in the Netherlands under Chamber of Commerce (KvK) number 42038305 and VAT number NL005447816B28, with its registered address at Rivierenlaan 87, 1442 PC Purmerend, Netherlands. DMS Ventures is the data controller responsible for your personal data. For any privacy question you can reach us at info@kazamu.com.

What Information We Collect

We collect information directly from you and automatically as you use our site:

• Personal information: name, email address, billing and shipping address, and phone number.
• Order information: the products you buy, order value, order history and communications with our support team.
• Payment information: payment is processed securely by Shopify Payments and our payment providers (including card networks, Apple Pay, Google Pay and Shop Pay). We do not store full card numbers on our servers.
• Device and usage information: IP address, browser type, operating system, referring URLs, pages viewed and the dates/times of your visits, collected through cookies and similar technologies.

How We Use Your Information

We process your personal data to:

• process and deliver your orders, and send order confirmations, invoices and shipping updates;
• provide customer service and respond to your enquiries;
• prevent fraud and keep our store and customers secure;
• improve our website, products and customer experience;
• send marketing communications where you have given consent (you may withdraw consent at any time);
• comply with our legal and tax obligations.

Legal Bases for Processing

Under the GDPR we rely on the following legal bases: performance of a contract (to fulfil your orders), legitimate interests (to operate, secure and improve our business), consent (for marketing and non-essential cookies), and legal obligation (for tax and accounting records).

Cookies and Tracking

We use cookies and similar technologies to keep your shopping basket, remember your preferences, measure traffic and support advertising. Essential cookies are required for the site to function; non-essential cookies are only used with your consent. You can manage or disable cookies through your browser settings, though some features may not work correctly without them.

How We Share Your Information

We never sell your personal data. We share it only with trusted providers who help us run our business:

• Shopify – our e-commerce platform (shopify.com/legal/privacy);
• Payment processors – to handle transactions securely;
• Shipping and fulfilment partners – to deliver your orders;
• Analytics and advertising providers – to understand and improve site performance.

These parties may only use your data for the specific services we have agreed, and are required to protect it.

International Data Transfers

As we are based in the Netherlands, your data is primarily processed within the European Economic Area (EEA). Where data is transferred outside the EEA or UK, we ensure appropriate safeguards (such as Standard Contractual Clauses or adequacy decisions) are in place.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes set out in this policy. Order and financial records are retained for a minimum of 7 years to comply with Dutch and UK tax law. Marketing data is kept until you unsubscribe.

Your Rights

Under the GDPR you have the right to:

• access the personal data we hold about you;
• request correction of inaccurate or incomplete data;
• request deletion of your data (the "right to be forgotten");
• object to or restrict processing, including for direct marketing;
• data portability — receive your data in a structured, machine-readable format;
• withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at info@kazamu.com. We respond within 30 days. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ico.org.uk) or the Dutch Autoriteit Persoonsgegevens (autoriteitpersoonsgegevens.nl).

Security

We use SSL encryption and follow Shopify's security protocols to protect your information. While we take all reasonable measures, no method of transmission over the internet is fully secure.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always available on this page, with the "last updated" date shown above.

Contact

DMS Ventures (trading as Kazamu)
Rivierenlaan 87, 1442 PC Purmerend, Netherlands
Email: info@kazamu.com
Phone: +31 6 49 07 92 84